Refund policy

Customer Care

Exchange & Return Policy

Every Amara saree is thoughtfully sourced, carefully handcrafted, quality checked, and packed with care. If something is not right with your order, this policy explains how we can help.

Returns

Within 48 hours

For damaged, incorrect, or genuinely defective products.

Exchange

One-time exchange

Eligible sarees can be exchanged within 7 days of delivery.

Proof Required

Unboxing video

A continuous, unedited video is required for damage, defect, missing item, or incorrect product claims.

Return Eligibility

When can a return be requested?

Returns are accepted only if you receive a damaged product, an incorrect product, or a product with a genuine manufacturing defect.

Please contact us within 48 hours of delivery at hello@amarastore.in or on WhatsApp.

Start Return Request

Once your request is reviewed and approved, Amara will arrange a free reverse pickup wherever the service is available. All returned products undergo quality inspection before refund or replacement approval.

What to share with us

Order ID

Continuous, unedited unboxing video

Clear product photographs

Original packaging photographs

Brief description of the issue

One-Time Exchange

Changed your mind? We can help.

Amara offers a one-time exchange on eligible products within 7 days of delivery. The saree must be unused, unworn, unwashed, unaltered, and returned with original tags, packaging, invoice, and an unstitched blouse piece.

Request Exchange

Exchange Conditions

Simple rules for a smooth exchange.

Request must be raised within 7 days of delivery.

Saree must be unused, unworn, unwashed, and unaltered.

Blouse piece must remain unstitched.

Tags, packaging, and invoice must be intact.

Product must be free from perfume, stains, makeup marks, and signs of use.

Exchange is subject to product availability.

For change-of-preference exchanges, customers are responsible for return shipping charges. If the new product is higher in value, the difference must be paid before dispatch. If it is lower in value, the balance will be issued as Amara Store Credit, valid for 6 months.

Unboxing Video Requirement

Please record before opening your package.

A clear, continuous, unedited unboxing video helps us verify concerns fairly and resolve them quickly with our logistics partners.

Show the sealed outer package before opening.

Show the shipping label with Order ID visible.

Record the full unboxing without cuts or edits.

Show the saree and all items received inside.

Claims for damaged products, missing items, incorrect products, or manufacturing defects cannot be processed without a clear unboxing video.

Not eligible for return or exchange

Products purchased during sale, clearance, or promotional offers.

Gift cards or giveaway products.

Customised, personalised, or specially sourced products.

Sarees that have been worn, washed, ironed, or altered.

Sarees with stitched, detached, or altered blouse pieces.

Products returned without original tags, packaging, or invoice.

Products damaged due to improper handling after delivery.

Handloom Disclaimer

Natural variations are part of the craft.

Minor variations in weave, zari, motifs, texture, or colour are natural characteristics of authentic handloom sarees and are not considered manufacturing defects.

Colour Disclaimer

Colours may vary slightly.

Product colours may appear slightly different due to photography, lighting conditions, and individual screen settings.

Refunds & Cancellations

Clear timelines, transparent process.

Refunds are applicable only when the returned product is verified to be damaged, defective, or incorrectly shipped, and a suitable replacement or exchange is unavailable.

Approved refunds are processed to the original payment method within 7–10 business days after the returned product passes quality inspection. Your bank or payment provider may take a few additional business days to reflect the amount.

For change-of-preference exchanges, cash refunds are not provided. Any applicable balance will be issued as Amara Store Credit.

Orders may be cancelled only before they are shipped. Once dispatched, an order cannot be cancelled, but you may request an eligible exchange as per this policy.

Our Promise

Honest craft, careful service.

We work directly with artisan and weaving communities across India to bring you authentic handloom sarees with honest pricing and uncompromising quality. Thank you for choosing Amara and supporting the hands behind every weave.