Refund policy

Exchange & Return Policy

At Amara, every saree tells a story of India’s rich handloom heritage and the skilled artisans who bring it to life. Each piece is thoughtfully sourced, carefully handcrafted, and undergoes a thorough quality check before it is packed and dispatched.

We hope you love your Amara saree. However, if something isn’t right, we’re here to help.

 

 

Returns

Returns are accepted only under the following circumstances:

  • You receive a damaged product.

  • You receive an incorrect product.

  • The product has a genuine manufacturing defect.

To initiate a return, please contact us within 48 hours of receiving your order by emailing hello@amarastore.in or contacting us on WhatsApp.

Please share the following:

  • Your Order ID

  • A continuous, unedited unboxing video (as described below)

  • Clear photographs of the product

  • Photographs of the original packaging

  • A brief description of the issue

Once your request is reviewed and approved, Amara will arrange a free reverse pickup wherever the service is available.

All returned products undergo a quality inspection before a refund or replacement is approved.

 

 

One-Time Exchange

We understand that you may occasionally wish to exchange a saree due to a change in preference. To make your shopping experience worry-free, Amara offers a one-time exchange on eligible products.

Exchange requests must satisfy the following conditions:

  • The request must be raised within 7 days of delivery.

  • The saree must be unused, unworn, unwashed and unaltered.

  • The blouse piece must remain unstitched.

  • Original tags, packaging and invoice must be intact.

  • The product must be free from perfume, stains, makeup marks or any signs of use.

  • Exchange is subject to product availability.

For exchanges requested due to a change of preference, customers will be responsible for the return shipping charges.

If the exchanged product is of a higher value, the price difference must be paid before dispatch.

If the exchanged product is of a lower value, the balance amount will be issued as Amara Store Credit, valid for 6 months from the date of issue.

Each order is eligible for one exchange only.

 

 

Unboxing Video Requirement

To help us resolve concerns quickly and fairly, we kindly request all customers to record a continuous, unedited video while unboxing their package.

The video should clearly capture:

  • The sealed outer package before opening.

  • The shipping label with the Order ID visible.

  • The complete unboxing process without any cuts or edits.

  • The saree and all items received inside the package.

The unboxing video is mandatory for claims relating to:

  • Damaged products

  • Missing items

  • Incorrect products received

  • Manufacturing defects identified upon delivery

Unfortunately, claims relating to damage, defects, missing items or incorrect products cannot be processed without a clear unboxing video, as this helps us verify the issue and work with our logistics partners for a prompt resolution.

 

 

Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

  • Products purchased during sale, clearance or promotional offers.

  • Gift cards or giveaway products.

  • Customised, personalised or specially sourced products.

  • Sarees that have been worn, washed, ironed or altered.

  • Sarees with stitched, detached or altered blouse pieces.

  • Products returned without original tags, packaging or invoice.

  • Products damaged due to improper handling after delivery.

 

 

Handloom & Colour Disclaimer

Every Amara saree is handcrafted by skilled artisans using traditional weaving techniques.

Minor variations in weave, zari, motifs, texture or colour are natural characteristics of authentic handloom products and are not considered manufacturing defects. These subtle variations make every handcrafted saree truly one of a kind.

Please note that product colours may vary slightly due to photography, lighting conditions and individual screen settings.

 

 

Quality Inspection

Every Amara saree undergoes a detailed quality inspection before dispatch to ensure it meets our quality standards.

Similarly, all returned or exchanged products are carefully inspected upon receipt. Amara reserves the right to decline a return or exchange if the product does not meet the eligibility criteria outlined in this policy.

 

 

Refunds

Refunds are applicable only when:

  • The returned product is verified to be damaged, defective or incorrectly shipped; and

  • A suitable replacement or exchange is unavailable.

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product successfully passes our quality inspection.

Depending on your bank or payment provider, it may take a few additional business days for the amount to reflect in your account.

For exchanges requested due to a change of preference, cash refunds will not be provided. Any applicable balance amount will be issued as Amara Store Credit.

 

 

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request an exchange in accordance with this policy, subject to eligibility.

 

 

Our Promise

At Amara, we work directly with artisan and weaving communities across India to bring you authentic handloom sarees with honest pricing and uncompromising quality.

Every order is packed with care, and every customer is valued. We remain committed to making your shopping experience transparent, seamless and memorable while celebrating India’s timeless weaving traditions.

Thank you for choosing Amara and supporting the hands behind every weave.